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Episode 27. How do you measure the success of your digital transformation?
Read moreEpisode 27. How do you measure the success of your digital transformation? In the search for automating customer service,...
Episode 26. CX questions you can’t afford NOT asking yourself in 2019
Read moreEpisode 26. CX questions you can’t afford NOT asking yourself in 2019 We are back on the air giving...
Episode 25: Our best digital CX advice to bring with you in 2019
Read moreEpisode 25: Our best digital CX advice to bring with you in 2019
Episode 24. Where should you start your CX automation
Read moreEpisode 24: Where should you start your CX automation This week we discuss what processes that gains most from...
23. How to keep a good customer relation when automating customer care
Read moreEpisode 23: How to keep a good customer relation when automating customer care We talk about how to succeed...
Episode 21: Get the right competence for your digital channels
Read moreEpisode 21: Get the right competence for your digital channels When planning the organisation behind your digital channels a...
Episode 20. This is the difference between CRM and a Digital Engagement Platform
Read moreEpisode 20. This is the difference between CRM and a Digital Engagement Platform Why should you have both a...
Episode 19. Leverage your proactive dialogs with external CRMs
Read moreEpisode 19: Leverage your proactive dialogs with external CRMs In a earlier episode we talked about the proactive advantages...
Episode 18. Semi-digital customer journeys are to frustrating
Read moreEpisode 18. Semi-digital customer journeys are to frustrating Everyday we see samples of customer journeys where companies have made...
Episode 17: The importance of a Customer Success Program
Read moreEpisode 17: The importance of a Customer Success Program To get the most out of your new platform you...
Vergic digital lead generation tool
Read moreVergic digital lead generation tool Do you have a hard time to find new customers, or identify and connect...
How many online business deals do you miss
Read moreHow many online business deals do you miss every day because the customers either give up or are forced...
Why do so many companies prioritise the wrong channels?
Read moreWhy do so many companies prioritise the wrong channels? Today, the majority of all customers start their “trip” in...
AI/BOTS – andra ronden
Read moreAI/BOTS – andra ronden. Är vi redo denna gång? Hur många av er minns Eva den hårt arbetande SAS-roboten...
Are you forcing customers offline?
Read moreAre you forcing customers offline? How many times have you tried to buy or solve something online ending up...
Vergic at Sitevisiondagarna
Read moreVergic talk about “How to digitalise you customer service” at Sitevisiondagarna On Sitevisiondagarna, decision makers from a wide range...
Integration study with BRA Aviation
Read moreMerging airline companies successfully tackle high volume support with Vergic Engage and TRIO When Malmö Aviation and Sverigeflyg merged...
New feature: Build your own agent boosting plugins for Vergic Engage
Read moreNew feature: Build your own agent boosting plugins With the new Vergic plugin Api you can build your own...
Vergic inspires Enghouse Interactive customers to take action on Digital engagement at “Enghouse days 2017”
Read moreVergic inspires Enghouse Interactive customers to take action on Digital engagement strategies at “Enghouse days 2017” This year’s event...
Skype + Vergic = True
Read moreVergic Engage now supports messaging trough Skype and Skype for business. This allows your customer to use his or...
Welcome on our Redux seminar:
Read moreUsing Redux, React and Immutable to solve customer problems – After Work Seminar, 23 may, 17:30 There are many...
AW Seminarie på Foo cafe: Designa C# .NET applikationer för 4000 https anrop/sek
Read moreAW Seminarie på Foo cafe: Designa C# .NET applikationer för 4000 https anrop/sek Kom och hör hur Vergic designat...
Vergic and Teradata enhance solutions through cooperation
Read moreVergic and Teradata enhance solutions through cooperation Vergic and Teradata partnership will make joint customers able to get a...
- September 9, 2014
- August 27, 2014
- August 27, 2014
3 Sweden to reach more customers in digital world using Vergic Engage Platform
Read more3 is a world-leading mobile operator offering both businesses and individuals mobile telephony, mobile broadband and a range of...
Lekmer goes Omnichannel with new store
Read moreOur friends at CDON Group with their brand Lekmer.se are now moving into the physical retail world and opens...
Why understanding your customer is key for 2014
Read moreOur thoughts on Forrester and their predictions for 2014. Why is it so important to deliver on customer expectations? ...