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Gen Z would rather instant message their bank than visit in-branch
Read moreYoung adults would rather instant message their bank than visit in-branch, but digital services aren’t yet meeting the mark,…
November 11, 20210 -
46. Use your customer data for advanced digital engagement
Read moreMany companies use only a fraction of the power of their digital engagement platforms. They look at the chat…
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Webinar: Successful chatbots – Customers and experts share the secret sauce
Read moreWebinar: Successful chatbots – Customers and experts share the secret sauce Our partner NICE inContact conducts a popular webinar...
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Why Google My Business Messaging Should be your Next Big Customer Service Channel!
Read moreMost customer journeys begin with Google. Although Google doesn’t share exact numbers when it comes to search statistics, here…
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44. The channel strategy is often forgotten, what are the consequences
Read more44. The channel strategy is often forgotten, what are the consequences In this week’s pod, we talk about the...
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43. Finally – Google adds chat as a channel in the search results
Read moreFor far too long, Google has been forcing us digital consumers to use traditional phones instead of taking advantage…
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42. Companies are using video in new ways to meet customers due to Corona
Read moreOne effect of the pandemic is an increased interest in meeting its customers in various ways through video. There…
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