Making experts available in Scheduled Web Meetings helps Elfa to meet customers needs
To give customers a helping hand with planning their living space and to make the most use of their own experts, Elfa (Nordic leader in home space solutions) is implementing Vergic’s lead generation tool ‘Scheduled Web Meetings‘ on their website.
How it works?
- The customer is offered time slots for online advisory meetings and explains his/here needs in a web form.
- Once in the meeting the expert and customer collaborate digitally and build a perfect home space solution. The Elfa planning experts are using Vergic features co-browsing, screen sharing, photo up-load and video during the session.
Elfa is experience an increasing amount of bookings and an impressive conversion rate of 50% in the online advisory meetings.
Benefits with ‘Scheduled Web Meetings’?
- Meet customers when its suites both parts the best.
- Huge cost savings when going from physical meetings to personal digital meetings.
- Not forcing customers to travel for a booked meeting is good for the environment, customer everyday life and the shopping experience.
- More benefits…
Do you want to know all about the ‘Scheduled Web Meetings’ feature?Learn more here