File sharing and upload
This allows agent and visitor to upload and share document in a safe way. Depending on configuration the agent can share predefined documents or upload from his/here own computer. The visitor the can also be allowed to upload document from his/here computer.
In many business cases it’s an advantage if the agent or customer can enrich the conversation by uploading an image or document. It’s quite a simple feature but involves a lot of operational questions as security and storage.
That’s been taken care of within our latest release. As a configuration you can now give the agent and visitor the possibility to upload documents from their computer. You can configure what type of documents and file size. You can also set the storage place as you prefer. All uploaded files are scanned for viruses or harmful code.
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