Swedish authority connects citizens and experts with Vergic functionality, ‘Scheduled Web Meetings’
Expert help online, cost savings and eco-friendly. Those are some of the benefits when one of the largest authorities in Scandinavia use Vergic’s ‘Scheduled Web Meetings’ in web processes.
The calendar tool allows the organization to better use its competence by offering scheduled online meetings. Letting their experts handle requests and sensitive errands all around the country without traveling and in a safe environment. It also improves the customers experience when handling the meetings online on the customer’s terms.
How does it work
Each web process has a calendar and each calendar allows the customer to choose which language they want the expert to speak in. Customers can also choose a time that suits their specific life situation and can manage the booking themselves. The organization on the other hand can offer time slots during ‘slow hours’ and in skill groups to avoid personal dependency.
During the meeting the expert and citizen can use ‘Visual guiding’ (co-browse), complete web forms, share documents and choose between voice, chat or video. [activecampaign]
- Offer your customers scheduled web meeting with your experts when it suites best for both parts.
- Better availability and cost savings when going from physical meetings to personal digital meetings.
- Safer environment than a ‘live’ meeting.
- Not forcing customers to travel for a booked meeting is good for the environment and customers everyday life.
We recommend that you also learn more about Digital voice and the importance of keeping your customers in their digital context: