Leading US travel agent meets its customers online with Vergic technology

Xanterra Travel is investing in digital engagement and introducing new digital contact routes on its websites to increase sales and customer service.

Xanterra Travel is a market leader in the field of travel and tourism in USA’s national parks. Xanterra manages concessions  in all types of parks including Yellowstone, Grand Canyon and Mount Rushmore.

Now, you can complement your communication channels with proactive (rule-governed) chat. Xanterra is starting by offering a chat feature on three of its nine websites, but as staff complete their training, more sites will be able to meet their online customers efficiently with online chat.

Xanterra uses the NICE CXone Contact Center solution, where Vergic is integrated to handle both proactive chat and co-browsing. The project is supplied by Ringcentral in collaboration with Vergic.