Pricing & Solution Packages

Vergic Engage has three standard solution packages based on the most common needs for businesses and organisations. These packages can also be tailored to fit your organisation specific needs. Don’t hesitate to contact us if you want to see a demo or learn more about our platform:

Co-browsing
Visually guide your customers

Connect an ongoing phone call or site visitor to a shared agent assisted web session. Visually guide the customer trough web processes. Highlight and share documents. No software installation required!


Business Value:

Increased 1st contact resolution

Decreased average handling time

€35 /monthly price per user

Features:

  • Co-browsing
  • Phone to Digital
  • Webform Collaboration
  • Device independent

Implementation cost: €800

Minimum initial purchase: 20 users

Platform cost: €0

Discount available for larger organizations

Complete list with descriptions

Advanced Chat
Including: Co-browsing

Interact with you online customer trough Advanced Chat and Co-browsing. Handle multiple chats with ease. Take advantage of case orientated canned responses and dynamic links. Queue management with opening hour and availability.


Business Value:

Increased conversion rate

Increased customer satisfaction

€50 /monthly price per user

Features:

  • Co-browsing
  • Phone to Digital
  • Webform Collaboration
  • Device independent
  • ———— + ————
  • Advanced Chat
  • Dynamic Shortcuts
  • Canned Responses
  • Responsive Design
  • Queue management

Implementation cost: €800

Minimum initial purchase: 20 users

Platform cost: €0

Discount available for larger organizations

Complete list with descriptions

Digital Engagement
Including: Co-browsing & Advanced Chat

The full version of our platform. Monitor each online visitor and act on individual behaviour, value and journey in any channel. This version also makes it possible to enrich the platform functionality with Add-Ons and to integrate with external systems.


Business value:

Increased revenue

Improved operational efficiency

€70 /monthly price per user

Features: 

  • Co-browsing
  • Phone to Digital
  • Document sharing
  • Webform Collaboration
  • Device independent
  • Advanced Chat
  • Dynamic Shortcuts
  • Canned Responses
  • Responsive design
  • Queue management
  • ———— + ————-
  • Proactive Rule Engine
  • Personal Site Messaging
  • Dynamic Banner Content
  • Custom Design
  • Extended Reporting
  • Multiple Skill Groups
  • Localization of UI
  • Workforce Monitor

Available Add-Ons (price from €120):

  • Chatbot: External – UI and API
  • Chatbot: Vergic – NLU or Rules
  • Callback
  • Dedicated Hosting
  • Digital Voice
  • Document sharing
  • External Cloud Hosting
  • External Messaging
  • Facebook Messenger
  • File upload
  • Multiple Sites
  • Multi-part meeting
  • On-Premise
  • Salesforce App
  • Scheduled Web Meetings
  • Screen sharing
  • Secure Visitor Authentication
  • Single Sign On
  • Vergic CRM Integration API
  • Vergic Plugin API
  • Video- & Audio Chat

Implementation cost: from €3000

Minimal initial purchase: 20 users (€50 from user no. 21)

Add-Ons cost: from €150 item

Platform cost: €0

Complete list with descriptions