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Feature overview and packaging

Business & Enterprise versions
Vergic Engage Business/Enterprise are designed for organisations with high requirements on on-line engagement rules and often with a multi channel approach. The difference between the versions lies mainly in that the Business version is packaged so that even smaller organisations can take advantage of the more advanced functionality of the Vergic Engage PlatformEnterprise customers might also have high volumes of web visitors and customer interaction, complex security or operational requirements, multiple service layers, provide support in multiple languages or cross markets or brands.

Basic
Vergic Engage Basic enables smaller sales or service organisations to get the benefits of an advanced engagement platform. All organisations that has a sales or customer service organisation will benefit from the rich feature set including text chat, plug-in free co-browsing and possibility to also combine telephone calls with co-browsing

FeaturesDescriptionBasicBusinessEnterprise
Web ChatIntegrated, pop out and pop up free Chat with advanced agent assisted toolsYesYesYes
Visual Guidance
(co-browsing)
The agent can see (and navigate) the visitors current webpage and with the help of advanced co-browsing tools assist visitor in complex web processes. Vergic has a state of the art solution for making this co-browsing extremely simple to handle for both the visitor and the agent. It does not require any additional plugins or downloads to operate.YesYesYes
Process CollaborationCollaborate and assist visitor in web processes, through web forms etc. The agent can read  data data and highlight areas and errors without re-loading or submitting the pageYesYesYes
Phone to
Co-browsing
Link an ongoing phone call to a web session, i.e. combine the phone call with visual guiding on the website. Learn more hereYesYesYes
Send chat content as e-mailProvides possibility for the visitor to send the content of a chat dialogue as e-mail to themselvesYesYesYes
Dynamic ShortcutsConfigurable shortcuts, “drag & drop” in the form of links, documents, films etc., that can be adapted according to competence group (competence groups in Vergic Engage)YesYesYes
Standard TextsDefine, use and send pre-defined standard chat texts to the other party during text chat dialogs. Configurable per competence group in Vergic EngageYesYesYes
Responsive DesignThe Solution will automatically adapt to visitors deviceYesYesYes
Video- and audio chatUse video and/or audio to communicate with the customer. Can be utilized both one and two-way. The agent switches seamlessly between available channels (text, audio, audio/video)noAdd-onYes
Extended statistical reportingAccess to Vergic Engage statistical views & interface. Possibility to create customized reportsnoYesYes
Multiple InterfacesAdd more languages and/or another design to the solutionnoYesYes
Workforce MonitorMonitor agents workload in real timenoYesYes
Real time analysisMonitor visitors on your web pages, dashboard/views for real time and historical statistics of visitor behaviournoYesYes
Vergic Engage Rule EngineUse the Vergic Engage Rule Engine to define content and context sensitive engagement rules for more relevant visitor interaction. The Vergic Engage Rule Engine allows you to leverage on existing web content and web integrations to design a highly adaptive, proactive and individualised engagement solutionnoYesYes
Dynamic banner contentLink peripheral systems to Vergic Engage and and take advantage of the system’s banners and rule enginge for campaign offering, FAQ contents etc.noYesYes
Multiple Competence groupsStreamline processing based on specific competence groupsnoYesYes
Proactive Interaction rulesDefine behaviour, target specific individuals through proactive interaction rules. Reach out and engage with individual web visitors proactively from a separate queuenoYesYes
Customizable statistical reportingAccess to downloadable data for custom reportingnoYesYes
Save chat content as PDFWhen sending chat content as an e-mail is not secure enough chat content can instead be saved as a PDFnoYesYes
API/Integration connectorProvides access to Vergic Engage message broker architectureAdd-onAdd-onYes
CallbackThe function is configurable based on the visitor’s case whereupon automatic prioritization takes place in the call-back queuenoAdd-onAdd-on
Multi-party meetingsInvite and authenticate a third party in the dialogue. The function supports 3-party text chat, voice and videonoAdd-onAdd-on
Book-a-meetingOffers possibility to pre book digital personal meetings on-line through a separate booking intercace integrated with Vergic Engage PlatformnoAdd-onAdd-on
PDF/ Application sharingProvides possibility for the agent to share, collaborate on and/or jointly filling in parts of a pdf or application (win 32/64 applications)noAdd-onAdd-on
Dedicated Log in serverOffers increased access control. A dedicated login server also offers the ability to restrict server access, i.e. to certain IP addresses or IP rangesnonoAdd-on
Secure dialogues and authenticationThe Vergic Engage Enterprise Platform supports secure (bank-id or similar) authentication and dialogues. Enables possibility for the agent to assist and collaborate in a secure session with the customernonoAdd-on
SSO IntegrationVergic Engage Enterprise supports single sign onnonoAdd-on
Dedicated hostingVergic Engage Platform hosted on a dedicated, private tenant in the Vergic Hosting CenternonoAdd-on
On premise hostingVergic Engage Platform hosted in customer’s own hosting centernonoAdd-on
External messagingCommunicate with customers asynchronously trough Facebook Messenger, SMS and other leading IM appsnonoAdd-on
Workspace PlugIn APIExtend the agents toolbox by building your own business specific tools to integrate with the Vergic Engage workspacenonoAdd-on
AI BOT integrationIntegrate any AI BOT service in the Vergic engagement flow to act as virtual agents or agent-assisted supportnonoAdd-on
Monthly price per user from* 50 €  Quotation Quotation
Cloud service and platform, monthly price from** 50 € Quotation Quotation

* Billed annually in advance. Capacity/concurrency  based user licensing also available, contact sales@vergic.com for quotation

** Billed annually in advance.

Prices for available additional modules depend on Version, hosting option and SLA