NICE inContact integration
Recognized as a market leader by Gartner, IDC, Frost, Ovum and DMG, NICE inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.
With its CXone cloud customer experience platform NICE inContact provides more than 300.000 service agents with the tools to win every engagement.
NICE inContact extends their CXone solution with advanced chat
and co-browsing from Vergic
To meet customers demands on advanced digital engagement in more complex processes NICE inContact have chosen Vergic Engage technology to integrate in their platform as a white labelled solution. Along with email and phone calls, advanced chat is now available for NICE inContacts customers.
NICE inContact offers Vergic technology in three products:
Advanced chat with video, co-browsing and files sharing. Predefined answers and action links to forms and pages. Handle a high volume amount of chat simultaneous with ease.
Give a caller a meeting code and guide/help him on the web by sharing web browser. Assist the caller complete forms together and review shared documents or videos.
Utilize a powerful rule engine to profile your customer in real time and offer assistance at the right moment to the right customer with the most efficient channel available. Channel routing in its most advanced form.