Swedish train operator SJ use Vergic technology to handle chat requests from Messenger and Webchat
With a turnover of SEK 7.9 billion and operating 1,200 daily departure from 284 different stations – the government-owned train operator SJ is truly a giant in the Swedish public transport landscape.
To meet the customers in their digital context, SJ is available as webchat on their website and trough Facebook Messenger.
To avoid different interfaces for the service agents, both Messenger- and Webchat dialogs are handled in the Vergic Desktop. This solution means that SJ can offer a channel of choice for thousands of customers and at the same time give their live agents an efficient and seamless interface to work in.
The solution is implemented by Vergic partner Webhelp.
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