Clas Ohlson use Vergic Engage for great customer experience

Vergic’s longtime customer and friend Clas Ohlson receives ‘Best customer service’

The Swedish online and in-store retailer, Clas Ohlson delivers great customer service and places first in annual survey.

The Brilliant Awards – Customer Experience is an annual award for those organizations that have managed to create exceptional customer experiences through their customer service (Read more here).

Clas Ohlson was awarded first place in the retail category, in front of the furniture giant IKEA. The finalist and winners in each category are based on data from more than 130 companies and 3 million customer surveys. The data from Brilliant Future also shows that the companies that deliver high employee engagement in customer service have more loyal customers than others.

All winners will be announced and celebrated at the annual event Powered by people in Stockholm March 25.

Clas Ohlson using Vergic technology

Vergic delivers a Digital engagement platform that makes it possible for customer service online to engage with their website visitors. Clas Ohlson’s customer service agents can use different collaboration tools like chat, co-browsing and screen sharing to improve their customer engagement and conversion.

Read our success story: Clas Ohlson boosts sales and satisfies e-customers with Vergic’s solution

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