42. Companies are using video in new ways to meet customers due to Corona
One effect of the pandemic is an increased interest in meeting customers in various ways through video. There are very good opportunities in specific cases, but consideration is required in other cases.
How does video fit into your existing service / sales flows? When is video an advantage and when should you choose other channels instead?
What technology should you invest in and is this a trend that will continue? We answer i.a. these issues in this week’s The UX pod.