Merging airline companies successfully tackle high volume support with Vergic Engage and TRIO

When Malmö Aviation and Sverigeflyg merged as one company in 2016, they became the third largest airline company in Sweden. This created a great challenge for the CS department which needed to reorganise and seek new technical solutions to handle the increasing amount of customer support cases.

All this was made possible thanks to our integration partner Enghouse Interactive and their CC platform TRIO Enterprise which works with white labelled Vergic technology for advanced chat.


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