Video 12. The forgotten meeting
Customers are asking: Why does the digitalization take so long time? At the same time companies and organisations feel that they have come a long way in this process, but customers have a different view.
Companies and organisations are focusing on digitalization of services and products, but they are forgetting the important customer meeting that sooner or later occurs.
We give advice on what you can’t afford to miss when planning for digitalization in 2019.