4. Why do you force your customer offline?

Note: Subtitles are available in English and Swedish

When a customer needs help or have a question, many companies force them away from the website to phones or slow emails. What effects does this have on your business and what can you learn from having the dialog direct on the web page instead.

We also talk about the benefits of “proactive chat” and give you some good examples on business that have gained a lot by meeting with the customer on the web page.