Vergic inspires Enghouse Interactive customers to take action on Digital engagement strategies at “Enghouse days 2017”

This year’s event of the popular “Enghouse days” was located at Visby, Gotland in Sweden. Attending where Enghouse Interactive’s prime customers and Vergic was invited to speak about the need for companies to take action on their digital engagement strategies and prepare for AI/BOT assisted dialogs.

The main theme for our the talk was:

“The digital paradox” – why does B2C insist to promote phone as main channel when C2C almost exclusively use digital channels
AI/BOT impact on Customer support
How to integrate a virtual agent/assistant with Vergic Engage plugin concept

Enghouse CC solution TRIO uses Vergic Engage as a whitelisted add-on called “Trio Web communication” to empower their platform with advanced chat and co-browsing.