Leading business report links Vergic engagement technology behind top scoring companies
Bearing Points annual report: ‘Digital Leaders in Sweden 2020’, measure the quality of digital customer care. The report ranked one of Vergic customers #1 within the e-CRM dimension.
E-CRM refers to the ability to maintain and expand its customers relationships in digital channels.
The company have climbed from a 23rd position to #1 by taking actions to improve the online customer experience. Where implementing the Vergic Engage Platform is one of the keys to their success.
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