Combining selfe-service and Live chat for efficient customer service
With over 100 stores in Sweden, Norway and Poland the large retailer now focuses on better customer experience and higher efficiency.
To improve customer service even more, Jula will now go live by integrating Responza Knowledgebase and Vergic Engage Advanced Chat. Customers in need will be presented with a contact banner where they can search for answers about products and other questions.
If the customer does not receive the answer from the Knowledge base, the request then escalates and Live Advanced Chat will be offered as an opportunity to solve the case.
In October, Jula celebrated 3 million club memberships and what a great week to introduce a better customer experience for those members and for all other who visit their online store.
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