Features and Prices

Vergic Engage Business & Enterprise
Vergic Engage Business/Enterprise are designed for organisations with high requirements on on-line engagement rules and often with a multi channel approach. The difference between the versions lies mainly in that the Business version is packaged so that even smaller organisations can take advantage of the more advanced functionality of the Vergic Engage Platform. Enterprise customers might also have high volumes of web visitors and customer interaction, complex security or operational requirements, multiple service layers, provide support in multiple languages or cross markets or brands.

Vergic Engage Basic
Vergic Engage Basic enables smaller sales or service organisations to get the benefits of an advanced engagement platform. All organisations that has a sales or customer service organisation will benefit from the rich feature set including text chat, plug-in free co-browsing and possibility to also combine telephone calls with co-browsing

Features	Description	Basic	Business	Enterprise
Web Chat	Integrated, pop out and pop up free Chat with advanced agent assisted tools
External messaging	Communicate with customers asynchronously trough Facebook Messenger, SMS and other leading IM apps			Add-on
Digital Voice	Use Phone or Webcall to handle customer interactions			Add-on
Salesforce App	Switch seamlessly between your existing Salesforce channels and Vergic Advanced chat, video and co-browsing. All without changing interface.			Add-on
Video- and audio chat	Use video and/or audio to communicate with the customer. Can be utilized both one and two-way. The agent switches seamlessly between available channels (text, audio, audio/video)		Add-on
Chat BOT’s	Integrate your existing BOT’s or build new ‘Vergic’ BOT’s in the Vergic engagement flow to act as virtual agents or assist agents in a blended BOT/agent concept			Add-on
Visual Guidance (co-browsing)	The agent can see (and navigate) the visitors current webpage and with the help of advanced co-browsing tools assist visitor in complex web processes. Vergic has a state of the art solution for making this co-browsing extremely simple to handle for both the visitor and the agent. It does not require any additional plugins or downloads to operate
File sharing	Allows agent and visitor to share document in a safe way. Depending on configuration the agent can share predefined documents or upload from his/here own computer. The visitor the can also be allowed to upload document from his/here computer.	Add-on	Add-on	Add-on
Screen Sharing	Allows your agents to share their whole screen OR specific applications to the visitor in a realtime seamless feed	Add-on	Add-on	Add-on
Webform Collaboration	Collaborate and assist visitor in web processes, through web forms etc. The agent can read data data and highlight areas and errors without re-loading or submitting the page
Phone to digital	Link an ongoing phone call to a web session, i.e. combine the phone call with visual guiding on the website Learn more here
Send chat content as e-mail	Provides possibility for the visitor to send the content of a chat dialogue as e-mail to themselves
Dynamic Shortcuts	Configurable shortcuts, “drag & drop” in the form of links, documents, films etc., that can be adapted according to competence group (competence groups in Vergic Engage)
Standard Texts	Define, use and send pre-defined standard chat texts to the other party during text chat dialogs. Configurable per competence group in Vergic Engage
Responsive Design	The Solution will automatically adapt to visitors device
Extended statistical reporting	Access to Vergic Engage statistical views & interface. Possibility to create customized reports
Multiple designs	Different visual design on different sites
Language localisation for service agents and customer	Workspace UI in native language that can be set per service agent. Customer UI available in all language (also Chinese).
Workforce Monitor	Monitor agents workload in real time
Real time analysis	Monitor visitors on your web pages, dashboard/views for real time and historical statistics of visitor behaviour
Advanced Rule Engine	Use the Vergic Engage Rule Engine to define content and context sensitive engagement rules for more relevant visitor interaction. The Vergic Engage Rule Engine allows you to leverage on existing web content and web integrations to design a highly adaptive, proactive and individualised engagement solution
Dynamic banner content	Link peripheral systems to Vergic Engage and and take advantage of the system’s banners and rule enginge for campaign offering, FAQ contents etc.
Multiple Competence groups	Streamline processing based on specific competence groups
Proactive Interaction rules	Define behaviour, target specific individuals through proactive interaction rules. Reach out and engage with individual web visitors proactively from a separate queue
Customizable statistical reporting	Access to downloadable data for custom reporting
Save chat content as PDF	When sending chat content as an e-mail is not secure enough chat content can instead be saved as a PDF
API/Integration connector	Provides access to Vergic Engage message broker architecture	Add-on	Add-on
Callback	The function is configurable based on the visitor’s case whereupon automatic prioritization takes place in the call-back queue		Add-on	Add-on
Multi-part meetings	Invite and authenticate a third party in the dialogue. The function supports 3-party text chat, voice and video		Add-on	Add-on
Scheduled Web Meetings / Digital Lead Generation Tool	Offer your customer times lots incalendars to book online advisory digital meetings with experts in your organization		Add-on	Add-on
PDF/ Application sharing	Provides possibility for the agent to share, collaborate on and/or jointly filling in parts of a pdf or application (win 32/64 applications)		Add-on	Add-on
Dedicated Log in server	Offers increased access control. A dedicated login server also offers the ability to restrict server access, i.e. to certain IP addresses or IP ranges			Add-on
Secure visitor authentication	The Vergic Engage Enterprise Platform supports secure authentication (Reverse proxy, OpenID Connect, ‘Mobilt bank ID’) and dialogues. Enables possibility for the agent to assist and collaborate in a secure session with the customer			Add-on
SSO Integration	Vergic Engage Enterprise supports single sign on			Add-on
On-Premise or in an external cloud service	Vergic Engage Platform hosted in customer’s own server center, or at your Amazon AWS instance			Add-on
Dedicated hosting	Vergic Engage Platform hosted on a dedicated, private tenant in the Vergic Server Center			Add-on
Vergic plugin API	Boost agents productivity with your own plugins. Extend the agents toolbox and enrich the dialogue with external applications, tools or data bases			Add-on
Vergic AI/BOT Services	Get the most from you AI/BOT’s by using our AI/BOT services for integration.			Add-on
BOT interface	Dress your external BOT’s with a stat-of-the-art GUI for communication with your customer			Add-on
Vergic automation tools	A set of components to increase efficiency and quality of your service agent			Add-on
Monthly price per user from*		50 €	Quotation	Quotation
Cloud service and platform, monthly price from**		50 €	Quotation	Quotation