Robotics process automation (RPA)
It’s easy to just think of a BOT within the terms of a ‘auto text chat’ but the real power of a BOT is when introducing automation tools in the dialog.
Examples RPA services:
- Check-in assistance
- Product delivery status
- A complete BOT assistant shopping experience with check-out and payment within the chat
The news is that Vergic Engage makes it easy to integrate already existing services from your web page into your BOT chat.