Vergic delivers an easy to integrate Digital Engagement Platform, allowing brands & organisations to engage with customers trough AI/BOT supported messaging and collaboration tools.

Introducing: Vergic Automation Tools

Automate dialogs and workflows

Vergic Automation Tools is a set of components that will increase the quality and efficiency of your service agents and reduce the effort for your customers.

It’s like your agents had a virtual assistant by their side. Vergic Automation Tools together with complementary APIs will give you an easy way to get even more functionality out of the Vergic Engage platform.

Highlighted Platform Functionality

AI and BOT integration

Integrate any AI BOT service in the Vergic engagement flow to act as virtual agents or assist agents in a blended BOT/agent concept

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Messaging and Web chat

Communicate with customers trough Facebook Messenger, Skype, Slack and other leading IM apps or Web chat

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Vergic plugin concept

Boost agents productivity with your own plugins. Extend the agents toolbox and enrich the dialogue with external applications, tools or data bases

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The challenge

Personally, Online in Reale timeThe challenge: Today’s online technology landscape is flooded with companies offering one-off solutions for lead generation, sales conversion and customer service.

The result: Site owners are burdened with managing and integrating multiple systems to effectively meet their online marketing and customer service needs. This creates inefficiencies that result in lower ROI and lost revenue opportunities.

The Vergic Engage Platform allows site owners and customer service agents to engage with individual customers, prospects or visitors online and in real-time. Sites identify prospective or existing customers and build profiling data based on an individual’s on-site behavior and interests, then use algorithm-based customer engagement solutions for lead/sales conversion as well as customer support. An open technology cloud-based platform, the Vergic Engage platform easily integrates customer on-site behavioral data with those from CRM, BI, ERP, ICT, CMS or other other third-party system.

Connect personally with each visitor. In real time. Online.

Tell us who you are

  • Customer service

    Our technology increases agent efficiency, boosts agent sales, improves agent satisfaction and streamlines costs. All whilst enabling world-class customer service. Exciting opportunities await your customer service and care teams.

    Is this you?

  • Marketing

    It’s about engaging with customers, not targeting audiences. Help customers resolve issues. Feel inspired. Find information. It’s a simple add-on to your existing website, too. Exceed customer expectations and marketing goals.

    Im a marketer

  • Sales

    The era of online sales engagement is about making timely, relevant offers based on insights into customer interests, behavior and preferences. You identify high-value customers and make personal and relevant offers — all in real time.

    Sales made smarter

  • Public sector

    The Internet is helping the public sector to move faster while raising expectations of citizens for better support. We help the public sector deliver modern, high-value online services. And be more efficient, cost-effective and accountable

    No.. this is me!

Digital customer journey orchestration

Our platform and the customer journey

A solution for every phase of the customer life cycle. Using the Vergic Engage Platform enables you to improve lead generation, sales conversion and customer service through real-time, online customer engagement via chat, targeted offers, co-browsing, video and more.

 

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Valuable customer experiences are the very heart of what our engage platform offers in term of powering more personal, relevant, enjoyable and efficient online customer support and shopping experiences – every minute, everyday! Experiences that are built around how your customer lifecycle appears in your online world.

How your business benefits

20%

Increase customer
satisfaction by 20%

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100%

Boost sales
conversion by 50-100%

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50%

Customer issue
resolution 50% faster

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5X

Reduce abandonment
rates by a factor of five.

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