We help people enjoy more personal, engaging and efficient everyday experiences online. We aim to ignite an era of web driven by a spirit of collaborative, useful connectivity between site visitors and owners that is powered by personalized, real-time customer engagements.
We make IT personal.
Customer engagement value
Turn a site visitor and into a qualified prospect by identifying his preferences, interests, actions and behavior in real-time. Discover how Vergic customer engagement enables marketing and lead generation.
Understand, guide and convert a prospect into a customer during his decision-making process using personalized, real-time and relevant offers. See how Vergic customer engagement powers sales conversion.
Turn a first-time customer into a satisfied, loyal client and fan by efficiently resolving his individual issues and questions using collaborative, real-time support. Explore Vergic customer engagement for customer service.
Who are you?
Our technology increases agent efficiency, boosts agent sales, improves agent satisfaction and streamlines costs. All whilst enabling world-class customer service. Exciting opportunities await your customer service and care teams.
It’s about engaging with customers, not targeting audiences. Help customers resolve issues. Feel inspired. Find information. It’s a simple add-on to your existing website, too. Exceed customer expectations and marketing goals.
The era of online sales engagement is about making timely, relevant offers based on insights into customer interests, behavior and preferences. You identify high-value customers and make personal and relevant offers — all in real time.
The Internet is helping the public sector to move faster while raising expectations of citizens for better support. We help the public sector deliver modern, high-value online services. And be more efficient, cost-effective and accountable
Vergic Engage Platform
A solution for every phase of the customer life cycle. Using the Vergic Engage Platform enables you to improve lead generation, sales conversion and customer service through real-time, online customer engagement via chat, targeted offers, co-browsing, video and more.Valuable customer experiences are the very heart of what our engage platform offers in term of powering more personal, relevant, enjoyable and efficient online customer support and shopping experiences – every minute, everyday! Experiences that are built around how your customer lifecycle appears in your online world.
How your business benefits20%
Increase customer satisfaction by 20%
As most companies lose 50% of their customers every five years, retaining loyal customers is important. Not only is it 8-10 times more costly to sell to a prospective customer than to an existing one. But the best way to grow a business is to sell more to your existing customers. Loyal customers are more willing to purchase more from the same brand, pay premium prices, refer your brand to others and they are less expensive to serve. Higher levels of employee engagement correlates to higher levels of customer satisfaction. Vergic offers a rich multi-channel customer engagement tool.100%
Boost sales conversion by 50-100%
Using insights gained from a customer’s on-site behavioral data, agents can quickly present the right products or services to the right individual in real time. As well, identify and act upon upsell and cross-sell opportunities. With the platforms intuitive and easy-to-use administrator interface, your agents engage customers across your online channels (e.g., website, mobile, tablet etc.) based on actual customer behavior—no technical expertise required. It all means words like “sales” and “value creation” are more accurate than when describing your ”call” and centers.50%
Customer issue resolution 50% faster
Customer engagement means significantly decreasing the amount of effort and time required to help customers and prospects resolve queries, issues, concerns or problems. When comparing average issue resolution time (or case handle times) to traditional phone-based interactions, agents using basic chat functionality are not only able to handle and resolve multiple customers at the same time. Even if an agent takes only two simultaneous chat engagements, this would effectively cut issue resolution times in half when compared to phone. Furthermore, agents are able to resolve more complex issues in a highly efficient manner. An example for the chat channel is the relative ease of resolving complex text-based information (e.g.: long instructions, complex forms, detailed html code, URLs, etc.).5X
Reduce website abandonment rates by a factor of five.
Abandonment rates reflect the percentage of customers who choose to abandon or cancel their online purchase, interaction and/or support activity. Compared to dissatisfied site visitors, people who are satisfied with their online experiences are 72% more likely to purchase online, 67% will repurchase from the same retailer in the future and 69% more likely to recommend the retailer to others. Meanwhile, up to 96% of the visitors (customers or prospects) who abandon a site will never return to it. The main reason of dissatisfaction on the web? Information irrelevancy is the cause cited most often from a study that tracked the behaviour of several million Internet users on more than 5,098 websites across the globe between July 2012 to July 2013.
- December 5, 2013
The eGovernment days (eförvaltningsdagarna) is the largest conference and meeting place for professionals involved in IT-supported business development within...November 5, 2013
Computer Sweden has nominated Vergic as one of this year ‘s 50 hottest IT companies in Sweden in what...October 8, 2013
Vergic är som ett av få utvalda företag inbjudna till Sweden – Portugal Business Forum in Malmö den 2...November 5, 2013
In 2013, Vergic will focus on the discussion of the digital agenda together with customers and partners.November 5, 2013
Vergic one of Swedens hottest IT-companies according to Computer Sweden have established a partnership with Humany. This partnership opens...November 5, 2013