demo2

 

Vergic Engage Business & Enterprise

Vergic Engage Business/Enterprise provides a market leading, flexible solution for rule based on-line engagement across multiple contact channels. The state-of-the-art customer engagement interface enables consistent branding and customer experience across service-, sales- or any other on-line engagement process that can be designed and tailored through the platform.

The Vergic Engage Business and Enterprise versions are designed for organisations with high requirements on on-line engagement rules and often with a multi channel approach. The difference between the versions lies mainly in that the Business version is packaged so that even smaller organisations can take advantage of the more advanced functionality of the Vergic Engage Platform. Organisations running the Business or Enterprise package typically offers complex products and services and/or have large product portfolios. In addition to that Enterprise customers might also have high volumes of web visitors and customer interaction, complex security or operational requirements, multiple service layers, provide support in multiple languages or cross markets or brands. Among the organisations running Vergic Engage Enterprise are some with the largest volumes of web visitors and customer interaction in the Nordics. 

Vergic Engage delivers a unified user experience across any device connected to the internet, i.e.: desktops, smartphones, tablets, etc. Vergic Engage (Q1 2015) conducts more than five billion online interactions per year for leading brands in the financial, insurance, IT, telecom, energy and e-commerce sectors as well as for some of the largest Public Organisations in the Nordics. Vergic Engage brings the power of a personal meeting on-line through its powerful array of tools and features made available in the Business and Enterprise versions.

dialogmovie
See a two minute video about Vergic Engage Enterprise in action


Intelligent multi-channel platform – Vergic Engage Business & Enterprise

The Vergic Engage Business & Enterprise Versions helps increase revenue and delivers contextual, proactive support. Easy configurable business rules, triggered by visitor behaviour and data, helps you deliver personalised offers together with contextual real-time assistance no matter if it’s done in a sales or support driven context.

The Business and Enterprise versions can be integrated with your surrounding systems, such as Contact Center Solution, CRM, ERP, Vo-IP etc. The ability to retrieve data from existing systems in real time, data that can be added to your on-line engagement rules gives the possibility to tailor highly individualised interaction rules. This will not only save time but also promote a positive customer experience through all channels i.e. relevant engagement and multi-channel interaction that actually works.

 

Key features:

Yes Co-browsing with visual guidance:
an agent assisted function
Yes Co-browsing with form sharing:
an agent assisted function
Yes Intelligent targeting engine:
Define content and context sensitive engagement rules for more relevant visitor interaction. This allows you to design a highly adaptive, proactive and individualised engagement solution
Yes Chat using text, audio or Video, instant channel switch:
an agent assisted function
Yes Instant Co-browsing with incoming phone calls:
an agent assisted function
Yes Unlimited number of multiple dialogues:
an agent assisted function
Yes Contextual Content list: an automated function
Yes Dynamic answers: an automated function
Yes Webform and surveys: get page with form value and integrate with external survey
AND
Yes Vergic Engage Business & Enterprise also contains a world leading multi channel aware engagement engine, enabling you to make engagement personal, efficient and interesting for your customers, in real time
Yes Vergic Engage Business & Enterprise contains functions to optimize team efficiency for large teams, with multiple skillsets and/or multiple languages
Yes Vergic Engage plugs directly into your existing website, no installation required
Yes Integrated dialogue box that will behave as an embedded part of your site, no pop-up or pop- out
Yes Rich set of additional functionality available for even more advanced digital collaboration
Yes Supports all platforms, desktops, mobiles and tablets
Yes Vergic Engage Enterprise available as cloud, dedicated or on premise with SLA customized to your needs

 

Compare versions and see prices

Engage with your customers

visitor

Your Visitor experience:

  • Increased Service Level
  • Faster and more efficient processes
  • Easy to find and personalized information
  • Reduced risk of mistakes and frustration

sucess

Your Organization experience:

  • Higher agent occupancy
  • Reduced cost per dialogue
  • Increased conversion rate
  • Increased first contact resolution
  • High potential up-sell

 

 

3a