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Vergic Engage Enterprise

Vergic Engage Enterprise is designed for organisations with high requirements on on-line engagement rules and often with a multi channel approach. The organisations running the Enterprise package typically offers complex products and services, have large product portfolios or high volumes of web visitors and customer interactionAmong the organisations running Vergic Engage Enterprise are some with the largest volumes of web visitors and customer interaction in the Nordics. 

Vergic Engage Enterprise provides a market leading, flexible solution for rule based on-line engagement across multiple contact channels. The state-of-the-art customer engagement interface enables consistent branding and customer experience across service-, sales- or any other on-line engagement process that can be designed and tailored through the platform. Vergic Engage delivers a common user experience across any device connected to the internet, i.e.: desktops, smartphones, tablets, etc. Vergic Engage (Q1 2015) conducts more than five billion online interactions per year for leading brands in the financial, insurance, IT, telecom, energy, e-commerce sectors as well as some of the largest public organisations in the Nordics. Vergic Engage ensures that organisations are able to interact with their customers on-line as well as — or even better – than they do in the real world.

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See a two minute video about Vergic Engage Enterprise in action

Intelligent multi-channel platform – Vergic Engage Enterprise

The Vergic Engage Enterprise platform increases revenue and delivers contextual, proactive support. Easy configurable business rules, triggered by visitor behaviour and data, helps you deliver personalised offers together with contextual real-time assistance no matter if it’s done in a sales or support driven context.

Vergic Enterprise can be integrated with your surrounding systems, such as Contact Center Solution, CRM, ERP, Vo-IP etc. The ability to retrieve data from existing systems in real time, data that can be added to your on-line engagement rules gives the possibility to tailor highly individualised interaction rules. This will not only save time but also promote a positive customer experience through all channels i.e. relevant engagement and multi-channel interaction that actually works.

Key features:

Yes Co-browsing with visual guidance:
an agent assisted function
Yes Co-browsing with form sharing:
an agent assisted function
Yes Chat using text, audio or Video, instant channel switch:
an agent assisted function
Yes Instant Co-browsing with incoming phone calls:
an agent assisted function
Yes Unlimited number of multiple dialogues:
an agent assisted function
Yes Contextual Content list: an automated function
Yes Dynamic answers: an automated function
Yes Webform and surveys: get page with form value and integrate with external survey
AND
Yes Vergic Engage Enterprise also contains a world leading multi channel aware engagement engine, enabling you to make engagement personal, efficient and interesting for your customers, in real time
Yes Vergic Engage Enterprise contains functions to optimize team efficiency for large teams, with multiple skillsets and/or multiple languages
Yes Vergic Engage plugs directly into your existing website, no installation required
Yes Integrated dialogue box that will behave as an embedded part of your site, no pop-up or pop- out
Yes Easy to use world leading and intuitive desktop interface
Yes Supports all platforms, desktops, mobiles and tablets
Yes Vergic Engage Enterprise are available as cloud, dedicated or on premise with SLA customized to your needs

 

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Engage with your customers

visitor

Your Visitor experience:

  • Increased Service Level
  • Faster and more efficient processes
  • Easy to find and personalized information
  • Reduced risk of mistakes and frustration

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Your Organization experience:

  • Higher agent occupancy
  • Reduced cost per dialogue
  • Increased conversion rate
  • Increased first contact resolution
  • High potential up-sell

 

 

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