Vergic Engage Platform allows businesses and organizations to act on site visitors behaviour, value and journey and then engage in real time and seamlessly switch between Live Chat, Chatbots, Video, Voip or Phone. The integrated co-browsing functionality lets you leverage on both existing web content, web processes as well as other specifically tailored content creating a highly personalised customer experience.
Our solution comes in three versions, Basic, Business and Enterprise. The three versions are tailored to give any organisation with the need to meet and engage with customers and visitors on-line the opportunity to use Vergic Engage, no matter of size or type of business.
Vergic Engage Basic is a scaled down but still feature rich version of Vergic Engage Business and Enterprise. The Business and Enterprise versions basically offers the same functionality but with the Business version in a package tailored for the smaller organisations. The Enterprise version is tailored for larger organisations with a multi channel approach to sales support and customer service.
- All versions of Vergic Engage are available from our state of the art datacenters
- EU and US Public Cloud Services are available
- Dedicated Hosting (own Private Cloud) and on-premise solutions are available for clients with special requirements
- Vergic Standard and Dedicated Cloud Services offer hosting inside EU/Sweden and are compliant with the Swedish PUL legislation (will also be compliant with new 2018 GDPR regulation)
Use web chat and co-browsing to interact with your customers. Also, link an ongoing phone call to a web session, i.e. combine the phone call with co-browsing on the website.
The Vergic Business version offers all the features of Vergic Engage Basic. In addition to being more feature rich to meet more complex business requirements the Business version also offers the possibility to design intelligent and adaptive interaction rules
Vergic Enterprise offers all the functionality of the Business version but in a package tailored to meet the requirements of a large organisation. If you have a huge number of visitors and customers on-line, complex security or operational requirements, multiple service layers, provide support in multiple languages or on multiple markets this is the version for you