Our chatbots understand and support the customer’s journey
Aided by the Vergic Analytics Engine, along with the rules of your business, our chatbots understand the customer’s journey, joining each customer at just the right time and place.
Chatbots that are as powerful as live agents
Vergic chatbots come equipped with the same tools as a live agent. They help the customer navigate, highlighting elements and other collaborative tools, making our chatbots one of the most efficient solutions on the market.
Why Vergic Chatbots?
Capture leads 24/7:
Never miss out on a lead again. Gather contacts and schedule meetings.
Build you own bots:
Drag and drop to create and to train your chatbots in the Vergic’s ‘Bot Builder’.
Work with live agents:
Transfer the customer to a live agent when needed. Pre-prep live dialogs to save resources.
Guide the customers:
Let the bot co-browse with the customer and guide them in utilizing existing content and web services.
Multilingual:
Our cognitive services support all major languages.
AI-intent understanding:
Advanced cognitive services that can be trained in your own area of expertise.
Population of external data:
Enrich the dialog with customer-specific data.
Rule-based engagement:
Contextual starting points in dialogs based on visitor segmenting.
Our Most Popular Chatbots
Lead-Generating Chatbots
Replace low conversion rates and boring forms with engaging conversations. Let the bot take over after business hours or during busy times, to avoid missing out on leads due to lack of resources. Save time by letting the bot qualify leads before handing them over to a live agent.
First-Line Chatbots
Let the bot handle contact requests and put the customer on the right path. Offer the customer the most efficient channel for every situation, based on availability and customer value. Let the bot help customers navigate to the right information or connect with a competent live agent.
The Vergic Bot Builder
A powerful and visual bot configurator. Create dialog flows with drag and drop features. Train the chatbot to understand intents and get statistics on how it’s performing. Choose if you need cognitive services, ‘AI Intent Bots’, or more simple, yet powerful, rule based ‘Menu bots’:
AI Intent Bots
A chatbot that understands intent and what the customer is typing. This is an advanced and efficient chatbot that respond to questions in a natural conversational flow.
Menu bots
This type of chatbot puts the customer on a guided path by presenting buttons with options that leads to other journeys.
your online customers?
