Vergic Chat and Vergic Chat Plus are feature rich and scaled down versions of Vergic Engage, our world leading engagement platform focused on Enterprises and larger organisation with a multi channel approach to sales support and customer service. Vergic Chat version now makes large parts of Vergic enterprise functionality available to medium sized customer service organisations.
Gain Real Time Influence and ramp up the customer experience
Boost customer experience | Maximize your online sales | Improve your Marketing service
The focus for many companies today lies on shortening sales cycles, increasing average order values, boosting customer satisfaction and driving increased revenue. Vergic chat supports sales and online support today in real-time, enabling you to chat with your visitors and supporting them through the most efficient and collaborative chat tool on the market.
72% of the people in the modern world prefer to seek information on the web.
Make sure that you can meet them and handle their questions in the channel that they prefer.
Boost your sales through Vergic chat
Our solution increases revenue and helps businesses convert prospects into buyers by offering the possibility to get help or answers in the same channel were the visitors are right now, on the web. It enables agents to contextually up-sell and cross-sell products in the course of customer engagements. Visitors can collaborate with a customer service agent live over the web through text and co-browsing to find out more facts about or even buy a product.
Intelligent multi-channel platform – Vergic Engage platform
Vergic chat is a first step in to the Vergic Engage Platform. Upgrading from Vergic Chat to Vergic Engage is an easy process. The Vergic Engage platform increases revenue through customer intelligent assistance, personalized offers and contextual promotions. It helps businesses convert prospects into buyers by proactively offering personalized promotional content or real-time assistance based on configurable business rules triggered by visitor behavior data.
Vergic Engage can be integrated with your surrounding systems, such as Contact Center Solution, CRM, ERP, Vo-IP etc. The ability to retrive data from existing systems in real- time will not only save time but also promote a positive customer experience through all channels i.e. relevant engagement and multi-channel interaction that actually works.
Your Visitor experience:
- Increased Service Level
- Faster and more efficient processes
- Easy to find and personalized information
- Reduced risk of mistakes and frustration
Your Organization experience:
- Higher agent occupancy
- Reduced cost per dialogue
- Increased conversion rate
- Increased first contact resolution
- High potential up-sell
Key features: |
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Co-browsing with visual guidance: an agent assisted function |
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Co-browsing with form filling: an agent assisted function |
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Unlimited number of multiple dialogues: an agent assisted function |
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Contextual Content list: an automated function |
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Dynamic answers: an automated function |
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Webform and surveys: an automated function |
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Vergic Chat plugs directly into your existing website, no installation required |
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Integrated dialogue box that will behave as an embedded part of your site, no pop-up or pop- out |
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Easy to use world leading and intuitive desktop interface |
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Supports all platforms, desktops, mobiles and tablets |
Makes IT Personal
Vergic is a leading Swedish software company specialized in e-commerce and customer service online. We help companies and public organizations optimize and increase sales and customer experience within their online world. Our platform offers relevant and targeted engagement possibilities to each unique visitor using real time communication as if it was a real life meeting.
