Pricing & Solution Packages
Vergic Engage has four standard solution packages based on the most common needs for businesses and organisations. These packages can also be tailored to fit your organisation specific needs. Don’t hesitate to contact us if you want to see a demo or learn more about our platform:
Visually guide your customers
Connect an ongoing phone call or site visitor to a shared agent assisted web session. See what the customer is looking at. Visually guide the customer trough web processes. Highlight and share documents and videos. No software installation required!
Business Value:
+ 1st contact resolution
+ Handling time
Monthly price per user
Features:
- Co-browsing
- Phone to Digital
- Webform Collaboration
- Device independent
Implementation:
€800
Min. purchase:
1 users
Platform cost:
€0
Discount available for larger organizations
+ Co-browsing
Interact with you online customer trough Advanced Chat and Co-browsing. Handle multiple dialog with ease in lean UI. Take advantage of case orientated canned responses and dynamic links. Queue management with opening hour and availability.
Business Value:
+ Conversion rate
+ Customer satisfaction
Monthly price per user
Features:
- Co-browsing
- Phone to Digital
- Webform Collaboration
- Device independent ———— + ————
- Advanced Chat
- Dynamic Shortcuts
- Canned Responses
- Responsive Design
- Queue management
Implementation:
€800
Min. purchase:
1 users
Platform cost:
€0
Discount available for larger organizations
+ Co-browsing & Advanced Chat
The full version of our platform. Monitor each online visitor and act on individual behaviour, value and journey in any channel. This version also makes it possible to enrich the platform functionality with Add-Ons and to integrate with external systems.
Business value:
+ Revenue
+ Operational efficiency
Monthly price per user
Features:
- Co-browsing
- Phone to Digital
- Document sharing
- Webform Collaboration
- Device independent
- Advanced Chat
- Dynamic Shortcuts
- Canned Responses
- Responsive design
- Queue management ———— + ————-
- Proactive Rule Engine
- Personal Site Messaging
- Dynamic Banner Content
- Custom Design
- Extended Reporting
- Multiple Skill Groups
- Localization of UI
- Workforce Monitor
Add-Ons:
- Chatbot: External – UI and API
- Chatbot: Vergic – NLU or Rule Based
- Callback
- Dedicated Hosting
- Digital Voice
- Document sharing
- External Cloud Hosting
- External Messaging
- Facebook Messenger
- File upload
- Multiple Sites
- Multi-part meeting
- On-Premise
- Salesforce App
- Scheduled Web Meetings
- Screen sharing
- Secure Visitor Authentication
- Single Sign On
- Vergic CRM Integration API
- Vergic Plugin API
- Video- & Audio Chat
Implementation:
From €3000
Min. pur:
1 users (€50 from user no. 21)
Add-Ons cost:
From €120 item
Platform cost:
€0
Bot Configurator & Advanced Chat
Don’t leave your customers un-supported and never miss out on leads again. Create AI chatbots to support your business in sale and customer support. Let the bot act as first line and transfer to Live agent when needed. Contextual bot that is connected to Vergic analytic engine.
Business value:
+ 24/7 availability
+ Reduced contact cost
Per dialog
Features:
- Bot Builder App
- AI Intent Matching
- Multi Language Support
- Contextual Starting Points
- Transfer to Live agent
- Proactive Rule Engine ———— + ————-
- Advanced Chat Package
Implementation:
From €3000
Min. purchase:
1 Live agent user
5000 Workflow dialogs
5000 AI intent dialogs
Platform cost:
€0
