More convenience, less cost through online engagement
The public sector of the future needs to be even more efficient, cost-effective and accountable in delivering fundamental services. Aging populations and increasing healthcare cost add to the budgetary pressures. At the same time, citizens are demanding governments to be made more accountable for taxpayer money and improve service.
Words like openness and transparency are key triggers for increasingly skeptical societies whose citizen is ramped up with easy access to social media channels that drastically and rapidly send dissatisfaction or approval ratings up or down. However, resolving citizen queries often requires tapping a wide range of issues involving complex layers of organizations, individual privacy entitlement privileges and more factors. And the consequences of producing inaccurate information can be dangerous expensive and serious.
The Internet is helping the public sector to move faster while raising expectations of citizens for better online support. For example, to reduce the amount of time and efforts required resolving issues. In some cases, times to resolve identical issues can be dropped from weeks to minutes, thanks to the Internet. Public sector frequently face unconnected data silos where relevant answers and expertise are available but not always made easily accessible for citizens. That is exactly where the Vergic Engagement Platform comes in.
How Vergic Engage Platform benefits suppliers in the public sector:
Improves citizen responsiveness
With the citizens ever growing demands for streamlined processes and the affordable connectivity of today, many computer savvy and mobile dependent citizens are demanding ever better, faster and fully integrated services through email, chat, phone, web and mobile. The readiness for meeting the citizens in these channels are often overlooked and therefore we believe it is time for a change.
Improves citizens service efficiency
In order for the governments and other organizations to be efficient and customer focused, they are compared against the private sector. So they must:
- Automate and streamline their processes online via agent supported web experiences
- Offer universal access to their documents and self-service channels through various communicational channels such as chat, mobile, email etc.
- Offer seamless service coordination