demo2

Feature & price

Vergic Engage Enterprise
Vergic Engage Enterprise is designed for organisations with high requirements on on-line engagement rules and/or with larger sales and service organisations. Vergic Engage Enterprise will also fit organisations that offers complex products and services or have large product portfolios. Enterprise typical customer is a B2C organisation with more than 250 000 monthly visits to their web site.

Vergic Engage Chat & Chat+
Vergic Engage Chat and Chat+ enables smaller sales or service organisations to get the benefits of an advanced engagement platform. All organisations that has a sales or customer service organisation will benefit from the rich feature set. Chat and Chat+ contains all Engage communication tools like world leading co-browsing, text chat, VOIP and Video chat.

FeatureDescriptionVergic Engage ChatVergic Engage Chat+Vergic Engage Enterprise
Text ChatIntegrated, pop out and pop up free Chat with advanced agent assisted toolsYesYesYes
Visual GuidancePlug in free co-browsing. The agent can follow the visitors session and provide guidance by simply navigating or highlighting areas in a web pageYesYesYes
Process CollaborationCollaborate and assist visitor in web processes, through web forms etc. The agent can read  data data and highlight areas and errors without re-loading or submitting the pageYesYesYes
Phone to co-browsingLink an ongoing phone call to a web session, i.e. combine the phone call with visual guiding on the websiteYesYesYes
Send chat content as e-mailProvides possibility for the visitor to send the content of a chat dialogue as e-mail to themselvesYesYesYes
Dynamic ShortcutsConfigurable shortcuts, “drag & drop” in the form of links, documents, films etc., that can be adapted according to competence group (competence groups in Vergic Engage)YesYesYes
Standard TextsDefine, use and send pre-defined standard chat texts to the other party during text chat dialogs. Configurable per competence group in Vergic EngageYesYesYes
Responsive DesignThe Solution will automatically adapt to visitors deviceYesYesYes
Video- and audio chatUse video and/or audio to communicate with the customer. Can be utilized both one and two-way. The agent switches seamlessly between available channels (text, audio, audio/video)noYesYes
Extended statistical reportingAccess to Vergic Engage statistical views & interface. Possibility to create customized reportsnoYesYes
Multiple InterfacesAdd more languages and/or another design to the solutionnoYesYes
Workforce MonitorMonitor agents workload in real timenoYesYes
Real time analysisMonitor visitors on your web pages, dashboard/views for real time and historical statistics of visitor behaviournoYesYes
Vergic Engage Rule EngineUse the Vergic Engage Rule Engine to define content and context sensitive engagement rules for more relevant visitor interaction. The Vergic Engage Rule Engine allows you to leverage on existing web content and web integrations to design a highly adaptive, proactive and individualised engagement solutionnonoYes
Dynamic banner contentLink peripheral systems to Vergic Engage and and take advantage of the system’s banners and rule enginge for campaign offering, FAQ contents etc.nonoYes
Multiple Competence groupsStreamline processing based on specific competence groupsnonoYes
Proactive Interaction rulesDefine behaviour, target specific individuals through proactive interaction rules. Reach out and engage with individual web visitors proactively from a separate queuenonoYes
Customizable statistical reportingAccess to downloadable data for custom reportingnonoYes
Save chat content as PDFWhen sending chat content as an e-mail is not secure enough chat content can instead be saved as a PDFnonoYes
API/Integration connectorProvides access to Vergic Engage message broker architecturenonoYes
CallbackThe function is configurable based on the visitor’s case whereupon automatic prioritization takes place in the call-back queuenonoQuotation*
Multi-party meetingsInvite and authenticate a third party in the dialogue. The function supports 3-party text chat, voice and videononoQuotation*
Book-a-meetingOffers possibility to pre book digital personal meetings on-line through a separate booking intercace integrated with Vergic Engage PlatformnonoQuotation*
PDF/ Application sharingProvides possibility for the agent to share, collaborate on and/or jointly filling in parts of a pdf or application (win 32/64 applications)nonoQuotation*
Dedicated Log in serverOffers increased access control. A dedicated login server also offers the ability to restrict server access, i.e. to certain IP addresses or IP rangesnonoQuotation*
Secure dialogues and authenticationThe Vergic Engage Enterprise Platform supports secure (bank-id or similar) authentication and dialogues. Enables possibility for the agent to assist and collaborate in a secure session with the customernonoQuotation*
SSO IntegrationVergic Engage Enterprise supports single sign onnonoQuotation*
Dedicated hostingVergic Engage Platform hosted on a dedicated, private tenant in the Vergic Hosting CenternonoQuotation*
On premise hostingVergic Engage Platform hosted in customer’s own hosting centernonoQuotation*
Monthly price per user from* 50 €  50 € Quotation
Cloud service and platform, monthly price from** 50 € 150 € Quotation

* Billed annually in advance. Capacity based user licensing also available, contact sales@vergic.com for quotation

** Billed annually in advance. Prices for available additional modules depend on hosting, SLA and packaging.