With the Vergic plugin API you can build your own functionality and tools to leverage your service agents efficiency. Introducing the Vergic plugin concept dramatically effects Vergic customers possibilities to tune Vergic Engage for optimal results.
As a customer to Vergic you don’t have to wait for functionality to be invented by us – you can add your own features to cover your own business specific needs.
Foreseeing all our customers’ specific need is not possible but allowing customers to enhance the Agents desktop with business specific functionality closes that gap.
Maximize your service agents efficiency
The possibilities are vast but some good examples for agent boosting plugins are:
- A knowledgebase panel that in real-time listens to the dialog and pull relevant data from a external database
- Translation panel that recognice language and suggest a translation
- AI/BOT integration
- CRM data exchange. Get, display and save customer data from external system
Sample 1: “Knowledge base”- plugin
In the video below you see a “Knowledge base “-plugin sample that “listens” to the different chat dialogs. The plugin then makes real-time lookups in a external database and suggest relevant responses to the service agent. The service agent can then select a response by clicking on it: