Engage with each individual customer online
Everyone agrees on the link between improving online experiences and customer satisfaction. And that the base is being able to deliver more convenient and consistent online customer issue resolution and service. The dream scenario: any customer issue be managed by any agent at any time. Vergic helps site owners and agents improve efficiency, profitability and satisfaction.
Examples of engagement opportunities and/or pains
Provide timely information about products, services and/or customer service tasks to:
- Gain insights into customer on-site behavior and intentions
- Identify a prospect and his interests, needs, behavior, etc.
- Increase online lead generation process
- Increase online sales conversion
- Increase transaction size through up– and cross–selling
- Increase search relevance
- Improves customer satisfaction
- Improve online customer service, customer satisfaction and loyalty
- Increase agent efficiency levels
- Track agent performance and activity levels
- Reduce agent training demands
- Reduce costs for customer issue resolution
- Decrease issue resolution times
- Decrease website abandonment rates
The Vergic Engage platform allows site owners and customer service agents to engage with individual customers, prospects or visitors online and in real-time. Sites identify and build profiling data based on an individual prospective or existing customer’s on-site behavior and interests, then use algorithms for customer engagement for lead/sales conversion or customer support.
These act as automated and agent-assisted solutions for lead generation, sales conversion and/or customer service and can be based on a wide range of opportunities or problems (examples shown above). An open technology cloud-based platform, the Vergic Engage platform easily integrates customer on-site behavioral data with those from CRM, BI, ERP, ICT, CMS and other systems.